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Customer Service
Surfing Your Horizons
Skills Audit

Telephone Skills

More Books

With your Career you have many choices.  If you use those choices wisely you can gain the career that you are after.  Here we endeavor to provide you with some tools to help you with your career.

 

Customer Service

  Customer Service WorkbookFirstly, it is important with any career that we have excellent customer service.  Any position that you choose has to deal with other people in some form - it may be in person (your clients or even only your team mates) or on the telephone or via a written modem such as writing letters, emails, faxes, memos, etc.  All the forms of communication require that we use the correct protocol and use proper customer service so that our message is interpreted in the manner we desire.

An excellent tool for Customer Service is a 30 page Customer Service workbook to use to make sure that you are using the best possible customer service you can.  This workbook is excellent to use in classroom situations and can be purchased for AU$15.  Areas outlined in the book are:

 

Customer Service

  • identify the importance of excellent customer service and the role you play

  • meet and greet the customer in the appropriate manner

  • understand the importance of high standards of workplace and person presentation

  • use all forms of communication to communicate clearly with customers and make a good firstTelephone Skills impression and, in particular, using the telephone to make an impression

  • listen effectively to customers and understand their individual needs

  • use effective techniques to handle customer complaints and dissatisfaction

  • increase your professionalism and price in providing service to your customers and community

Purchase your copy of your Customer Service Workbook now.

only AU$15 with PayPal - accepts the following cards: PayPal

 

Career Resources

“Surfing Your Horizons”

Published by HarperBusiness An imprint of HarperCollinsPublishers

BEST SELLER  40,000 copies sold

 Eight  re-prints, updated three times

Michael Creagan Author of The Perfect Career (Job-Search) Trainers Manuals

 

Finding the career that’s right for you may be the most important thing you’ll ever do!  WhetherSurfing Your Horizons you’re a professional, a school leaver, a graduate or unemployed, whether you’re returning to the workforce or looking for a new challenge, Surfing Your Horizons will show you how to identify your strengths, aspirations and goals and then seek out and secure your perfect job.

 

In this practical and inspirational guide to job hunting and career planning in the Australian job market, author Mike Creagan explains everything from writing CVs and letters to dressing for interviews and using body language.  Knowing that the best career opportunities may never be advertised, he demonstrates simple but effective methods to ensure you’re in the right place at the right time.

 

With key information required by job-seekers in Australia, as well as worksheets, exercises and checklists, Surfing Your Horizons gives you the information and inspiration to make your perfect career happen.

 

We do offer a money back guarantee.

·    Now distributed internationally

·    Used by a diverse range of organisations in Australia as a job search text book or a self paced job-search program.

·    Chosen by SPERION as a reference for an executive job-search program at 800 offices around the world.

·    Many schools have a copy in their Career Library

AU$29.95  plus AU$5.50 postage & handling

Generous discounts are available for bulk purchases , details on request

“Destined to become an authority on job-search and personal development.”

Allan Pease, author of the best selling  Body Language

 

“Surfing Your Horizons is fantastic!”The Career Company

Gary Schuller, Dynamic People Pty Ltd

 

only AU$35.45 with PayPal - accepts the following cards: PayPal

 

“Just Updated”

The Self-Paced Skills Audit CD-ROM

 

Michael Creagan 

 

Skills AuditA fully interactive multimedia CD-ROM with video, voiceovers and worksheets that can be printed  & all saved to database.

 

This structured program provides a format for job seekers to identify their “perfect career” - not as a ‘job title’ but as job skills.  A revolutionary idea considering there are now over 25,000 documented job titles and most other software programs make reference to only 300-600 common titles.

 

·   This program can take a job seeker through a detailed skills audit on a self-paced basis without the need for a trainer to be present.

 ·  The CD-Rom is not sold, it is licensed to you for a year, subject to your  renewal of the license. License Fee  AU$55.00 pa  for one CD-Rom per computer

·   Discounts and multi-site licenses are available The Career Company

·   Authority can be given to disseminate the course through one server to multiple sites.

·   One CD-ROM is licensed for one computer.

only AU$55.00 with PayPal - accepts the following cards: PayPal

The Job-Search Series: Telephone Skills

Michael Creagan

 

Telephone Skills CDTelephone Skills VideoA 17 minute VHS video which teaches the basics of job-search telephone skills techniques, ie

·    how to design a script

·    how to get the decision maker’s name

·    how to apply for advertised positions

 

Plus available in a multimedia CD-ROM format that contains the video component together with video introductions, voiceover, database, worksheets and a video.

·    The video can be shown in a classroom or can be watched individually.

·    The multimedia CD-ROM is a self-paced learning medium for clients to fully learn and master job-search telephone techniques.

·    The Video and /or CD-Rom are are not sold, they are licensed for a year, subject to your  renewal of the license.

·    The CD-ROM & VIDEO package annual License Fee  is AU$89.00 pa  or can be licensed separately.

·    The CD-ROM License Fee  is AU$45.00 pa

·    The Video License Fee  is AU$65.00 pa

 

·    The The Job-Search Series: Telephone Skills CD-ROM & video are copyright and cannot be copied.The Career Company

·    The CD-ROM is licensed for one computer unless licensing arrangements are organised to deliver over a server.

·    Standard copyright restrictions apply for the video

 

CD-ROM & VIDEO package annual License Fee  is AU$89.00 pa

The CD-ROM License Fee  is AU$45.00 pa
The Video License Fee  is AU$65.00 pa

Pay using PayPal - accepts the following cards: PayPal
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